TERMS & CONDITIONS

Kanimbia Luxury Glamping

Terms and Conditions

1. Rates & Occupancy
• Rates are valid from 2025 to 2026 and are subject to change.
• Prices are based on double occupancy per tent.

2. Guest Age Requirement
• Kanimbia Luxury Glamping is an adults-only accommodations and does not accommodate children under 15 years of age.
• Please read and agree to the disclaimer and call management if you wish to book with child(children).

3. Pet Policy
• Pets may be permitted on a case-by-case basis with prior approval from management.
• Please read and agree to the disclaimer.

4. Payment & Cancellation Policy
• Full payment is required at the time of booking.
• All rates are quoted in Australian Dollars (AUD) and include GST.
• Cancellations due to weather or health/carer or pet care or any other conditions are non-refundable; guests are advised to have their own travel and health insurances.
• Cancellation Fees:

A $142.50 administration fee will be deducted for any cancellation, regardless of the reason.
One night’s reservation fee will be charged for cancellations of any booking in addition to the admin charges of A $142.50.
No refunds will be issued for cancellations made within 21 days of arrival.

Flexible Rescheduling & Cancellation Option
For added flexibility, we offer a Rescheduling & Cancellation Guarantee for a fee of $150. By opting for this service, you may cancel, modify, or reschedule your reservation up to 7 days prior to arrival, with no questions asked. To avail of this option, please contact us within 24 hours of booking to add the guarantee to your reservation and complete the payment. If this option is not selected within the specified timeframe, our standard cancellation and rescheduling policy will apply.

5. Changes to Reservations
• A $142.50 administration fee applies to any reservation changes, regardless of the reason.
• Changes are subject to availability and can only be processed by contacting management at Kanimbia. Management reserves the right to offer dates for change of dates.
• Changes are not allowed within 21 days of arrival.

6. Disturbance & Noise Policy
• Any after-hours disturbance requiring staff intervention will incur a $150 fee.

7. Fire Safety
• Outdoor and indoor fires must be supervised at all times and kept under control.
• Please read and agree to the fire policy and disclaimer.

8. Group Bookings
• Group bookings for more than six guests require a refundable $500 security bond.

9. Minimum Stay Requirements
• Two-night minimum stay applies on weekends.
• Three-night minimum stay applies during public holidays.
• Kanimbia management reserves the right for minimum night(s)’ bookings.

10. Site Access & Weather Conditions
• Stays are subject to site access availability.
• In cases of flooding at Kanimbia reserves the right to cancel bookings with full or partial refund.
• Guests should be aware that local streams can rise rapidly and exercise caution in the creek area, which is unsupervised and lacks life-saving measures.
• Kanimbia is not responsible for additional costs incurred due to weather-related cancellations.

11. Assumption of Risk – Natural Hazards and Kanimbia Luxury Glamping Liability waiver
By booking accommodation at Kanimbia Luxury Glamping, guests acknowledge and accept the inherent risks associated with staying in a remote natural environment. These risks include, but are not limited to:

• Slips, trips, and falls on uneven terrain throughout the site and accommodations.
• Encounters with wildlife, including but not limited to snakes, spiders, and other natural inhabitants.
• Drowning or water-related accidents in natural bodies of water, including dams, creeks, and other water sources.
• Extreme weather events, such as high winds, heavy rainfall, and other unpredictable natural occurrences.

Guests assume full personal responsibility for their safety and the safety of any minors or dependents in their care while on-site. Kanimbia Luxury Glamping and its management do not accept any liability for injury, loss, or damage to persons or property arising from these inherent risks.By proceeding with a booking, guests confirm that they understand and agree to this waiver and acknowledge that Kanimbia Luxury Glamping is located in a natural and remote environment intended for guests to enjoy the beauty of nature.

12. Force Majeure
Kanimbia shall not be held liable for failure to fulfill obligations due to circumstances beyond its control, including but not limited to:
• Natural disasters
• Extreme weather conditions
• Government restrictions due to health concerns, natural disasters, terrorism, or any other reason

Booking refunds and cancellations are not accepted if disruptions occur at a guest’s location or impact a guest’s travel. However, if our glamping site is closed by Kanimbia management for the above reasons, guests will be eligible for a full refund.We strongly encourage all guests to obtain their own travel and health insurance to cover unforeseen circumstances.

13. Accessibility
• While Kanimbia is not formally rated for wheelchair access, a Safari tent may be suitable. Please contact us to discuss specific requirements.

14. Gift Vouchers
• Valid for two years from the purchase date.
• Extensions are not permitted.
• Advance booking is recommended to secure preferred dates.

15. Drone Policy
• The use of drones is strictly prohibited at all times.

16. Parking & Vehicle Liability
• Vehicles must be parked in designated areas. Parking on grass or unauthorized areas may result in a fine of $50.
• Kanimbia is not responsible for any damage to guests’ vehicles while on-site.

17. Lighting & Personal Safety
• Low-level lighting is used to enhance the natural ambience and stargazing experience.
• Guests should carry a personal torch and may use the torch provided in some tents.
• Kanimbia management will not be responsible for low lighting related incidents.

18. Damages & Additional Charges
Guests are responsible for any damage, loss, or additional costs incurred due to a breach of these terms. Charges may be applied to the credit card on file for:
• Breakages or property damage.
• Excessive cleaning requirements.

DISCLAIMERS_____PLEASE READ.

Fire Risk Disclaimer

By booking and using the Kanimbia glamping accommodation provided, guests acknowledge and accept the inherent fire risks associated with the presence of indoor and outdoor fireplaces.
Assumption of Risk: The use of fireplaces, both indoors and outdoors, carries inherent fire hazards, including but not limited to burns, smoke inhalation, and property damage. Guests assume all risks associated with the use of fire-related amenities.

Compliance with Safety Guidelines: Guests are required to follow all fire safety guidelines, including but not limited to: Ensuring that fires are attended at all times while in use, Using only the provided or approved firewood/fuel, Keeping flammable materials at a safe distance, Fully extinguishing all fires before leaving the area or retiring for the night

Liability Waiver: The property owner/operator shall not be liable for any injury, loss, damage, or death resulting from the misuse or negligence in handling fireplaces. Guests assume full responsibility for any damages caused by their use of fire amenities.

Prohibited Activities: The following are strictly prohibited- Unattended or reckless use of fireplaces, Use of unauthorized fuels or accelerants, Any activity that poses a heightened fire risk.

Emergency Procedures: Guests must familiarize themselves with fire extinguishers, emergency exits, and fire response protocols. In case of emergency, immediate action must be taken to extinguish the fire and notify property management.

By proceeding with the stay, guests confirm their understanding and acceptance of these terms. Failure to comply may result in immediate eviction without refund and potential liability for damages.

Tent Accommodation & Activity Liability Disclaimer

Our tents and structures are beautifully designed to offer a unique and immersive experience. However, their safety rating may vary, and they are not permanent buildings. As such, guests acknowledge and accept the inherent risks associated with tent living. Unpredictable weather conditions, including sudden heavy rain, strong winds, or other environmental changes, may impact the stability and durability of the tents.

By choosing to stay in our accommodations, guests accept that these risks may result in structural damage, falls, tears, injuries, or, in extreme cases, serious harm, including fatality. Additionally, participation in any activities on the premises, including cycling (bike hire – e bile or manual), animal handling/wildlife encounters, swimming in the creek, walks in nature, and more carries inherent risks. Guests assume full responsibility for their own safety and that of their property. We shall not be held liable for any injury, damage, loss, or accidents arising from the use of tents, bicycles, kitchen or any other facilities. By booking and staying at our accommodation or engaging in activities provided on-site, guests expressly agree to waive any claims against the establishment, its owners, employees, or affiliates for liability, damages, or injuries that may occur due to natural events, structural failures, or activity-related incidents.

We are committed to providing the best experience possible, but certain risks are unavoidable in this type of accommodation. Guests are advised to exercise caution, adhere to all safety guidelines, and report any concerns to our staff promptly. By proceeding with a booking at Kanimbia Luxury Glamping, guests acknowledge and accept these Terms & Conditions.

Children Policy & Disclaimer

At Kanimbia Glamping, our serene and nature-immersed environment is designed exclusively for adults. Children under 15 are not permitted to stay on the premises. However, in exceptional cases, we may make accommodations for children only with prior approval from management. By booking a stay at Kanimbia, you acknowledge and accept the following:
• Any exception to the children’s policy is at the sole discretion of management and must be confirmed in writing.
• Guests who bring children without prior approval may be denied check-in or asked to vacate the property without a refund.
• Parents/guardians assume full responsibility for the safety and supervision of any child allowed on-site. Kanimbia Glamping assumes no liability for any injury, accident, or incident involving children.
• Due to the natural setting and the presence of wildlife, open water, and uneven terrain, Kanimbia is not a child-friendly environment.
• Additional charges of $50 per child per night applies when child (children) is/are permitted by the management on case by case basis.

By proceeding with your booking, you agree to these terms and waive any claims against Kanimbia Glamping, its owners, and staff regarding any injury, loss, or damages related to a child’s stay.

Bike Hire Disclaimer (E-bikes & Manual Bikes)

Kanimbia Glamping offers bike rentals, including electric bikes (e-bikes) and manual bicycles, to enhance your experience of the surrounding nature. By renting a bike from us, you acknowledge and agree to the following:
• Rider Responsibility: Guests must be at least 18 years old to rent a bike. Helmets are mandatory and provided with each rental. Riders assume full responsibility for their safety while operating a rented bike.
• Condition & Use: Bikes must be used on designated paths within the property and are not permitted on unapproved trails, steep terrain, or water crossings. E-bikes must be operated responsibly and not exceed speed limits (10 k/hour) set by local regulations.
• Damage & Liability: Guests are liable for any loss, theft, or damage to the bike during their rental period. A replacement or repair fee will be charged for any damage beyond normal wear and tear.
• Injury & Risk: Cycling carries inherent risks, including falls and collisions. Kanimbia Glamping assumes no responsibility for accidents, injuries, or damages incurred during the use of rented bikes. Guests ride at their own risk.
• Alcohol & Drug Policy: Operating a bike under the influence of alcohol or drugs is strictly prohibited and may result in immediate termination of the rental agreement.

By renting a bike, you agree to these terms, release Kanimbia Glamping from any liability, and accept full responsibility for your safety and the equipment.

Pet Policy & Disclaimer

Kanimbia Glamping is a pet-free property to maintain a peaceful environment and protect local wildlife. However, certified guide dogs may be permitted with prior approval. By entering Kanimbia Glamping, you acknowledge and accept the following:
• No pets (including dogs, cats, or other animals) are allowed on the premises.
• Exceptions for certified guide dogs/exceptional circumstances may be granted, but advance written/email approval from management is required.
• Guests who arrive with an unapproved pet may be denied entry or required to leave without a refund.
• Kanimbia Glamping is not responsible for any injuries, damages, or disturbances caused by pets, even in cases where an exception has been made.
• Additional charges of $50 per night apply when dog/pet is permitted by the management on a case by case basis.
By booking a stay, you agree to these terms and waive any claims against Kanimbia Glamping related to pet policies or restrictions.